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Privacy Policy
Our Policy
Updated April 2024
Introduction
This privacy and data collection policy will explain how our organization uses the personal data we collect from you when you use our website and/or our services.
We are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by Yolk Lab when you interact with us on our websites and when you use our services. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. If you do not agree with this Privacy Policy, you should not use our websites or our Services.
Customers may collect and manage Personal Data from their employees when using our Services. Yolk Lab processes such data as a processor under the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their employees or customers’ Personal Data.
We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification. For the purposes of this Privacy Policy “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws.
If you have any questions about this Privacy Policy or our treatment of your Personal Data, please contact us.
What data do we collect?
Yolk Lab collects the following data:
- Name
- Email address
- Company
- Role within the company
How do we collect your data?
You directly provide Yolk Lab with most of the data we collect. We collect data and process data when you:
- Contact us, or book our services
- Voluntarily complete a customer survey, submit an inquiry form, or provide feedback.
- Sign up for any promotional events.
- Use or view our website via your browser’s cookies.
Yolk Lab may also receive your data indirectly from the following sources:
- Business directories, databases, social media, and/or lead generation services.
- Referrals
Yolk Lab has a legitimate interest in processing names and email addresses provided by your employer when your employer has purchased our services. Processing that data allows us to provide you with the services, including communications with materials and information that are part of our services.
How will we use your data?
Yolk Lab collects your data so that we can:
- Process your order
- Manage your account
- Provide the services, including following up with helpful information
Yolk Lab will not sell your data.
To provide the services effectively, we use third party software platforms that help us with organizing contracts, scheduling the services, and communicating with you. To do that, we may share customer data with those software providers. We ensure we only use platforms and software services that have at least the same level of privacy and data protection as Yolk Lab. If you would like more information about what software services and platforms we use to provide the services to you, please contact us.
How do we store your data?
Yolk Lab securely stores your data using cloud-based storage, and in secure platforms such as Google Workspace, and Amazon Web Services.
Yolk Lab will keep your data while it is needed to provide the services we have contracted to provide to you, or until you request that your data be deleted or removed. If you request that your data be deleted prior to the services being completed, it may affect our ability to provide the services to you. Once this period has expired, data is deleted on demand and the requester will receive written confirmation from Yolk Lab that associated data has been purged from our systems, including (but not exclusive to) CRM, email, and other internal databases.
Marketing
Yolk Lab would like to send you information about our products and services that we think you might like, as well as those of our partner companies. If you consent to receive marketing, you may always opt out at a later date. You have the right at any time to stop Yolk Lab from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us.
What are your data protection rights?
Yolk Lab would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Yolk Lab correct any information you believe is inaccurate. You also have the right to request Yolk Lab to complete information you believe is incomplete.
The right to erasure – You have the right to request that Yolk Lab erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Yolk Lab restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Yolk Lab’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request a transfer of the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org
How do we use cookies?
Yolk Lab uses cookies in a range of ways to improve your experience on our website and other client-facing applications, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Advertising – Yolk Lab uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Yolk Lab sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Yolk Lab website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Yolk Lab keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in April 2024.
California Consumer Privacy Act (CCPA)
Yolk Lab complies with the CCPA (California Consumer Privacy Act), which became effective January 2020. As currently defined in CCPA, Yolk Lab will operate as a Service Provider under CCPA to its customers.
When you visit our website or use our services, we realize you are entrusting us with your information. We are committed to keeping that trust, and that starts with sharing our privacy practices including helping our customers and users understand and exercise their rights under the CCPA.
How to contact us
If you have any questions about Yolk Lab’s privacy policy, the data we store about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.